Why Asset-Centric Field Service Changes How Teams Think About Service

Why Asset-Centric Field Service Changes How Teams Think About Service

Why Asset-Centric Field Service Changes How Teams Think About ServiceLeigh-Anne Nugent
Published on: 01/04/2026

A practical Office Hours Insight session on Asset Service Lifecycle, connected asset thinking, work plans in partner experiences, and why first-time fix rate should be treated as a service outcome, not just a metric.

Service Strategy & Aftermarket
What Salesforce Field Service Really Covers and Why the Domain Matters

What Salesforce Field Service Really Covers and Why the Domain Matters

What Salesforce Field Service Really Covers and Why the Domain MattersLeigh-Anne Nugent
Published on: 01/04/2026

A practical introduction to the field service domain, explaining what onsite service really involves, why it spans so many industries, and how connected, proactive service models are changing the future of service delivery.

Field Service Transformation
What Field Service Really Is, and Why It’s More Complex Than People Think

What Field Service Really Is, and Why It’s More Complex Than People Think

What Field Service Really Is, and Why It’s More Complex Than People ThinkLeigh-Anne Nugent
Published on: 01/04/2026

A practical introduction to the field service domain, covering onsite service work, scheduling complexity, workforce challenges, and why connected, proactive service is the future.

Field Service Transformation
What Salesforce Field Service Implementers Should Be Watching in Summer ’25

What Salesforce Field Service Implementers Should Be Watching in Summer ’25

What Salesforce Field Service Implementers Should Be Watching in Summer ’25Leigh-Anne Nugent
Published on: 31/03/2026

A practical Office Hours Insight recap of what Salesforce Field Service implementers should be paying attention to in Summer ’25, including Salesforce Go, release testing, scheduling updates, and the growing role of connected asset strategy.

Salesforce Field Service Innovation